In advance of What Matters to You Day, the B.C. Patient Safety and Quality Council has some tips on starting the conversation.
The provincial “What Matters to You Day” campaign encourages patients and care providers to ask what matters, listen to what matters, and do what matters. On June 6 and beyond, along with our colleagues across the province, we are inviting patients and health care providers across the province to make time for conversations about what matters most to the people who are receiving care.
Providers are challenged to ask that simple question — “What matters to you?”— and then truly listen to the answer. Patients are encouraged to reflect on their needs and come to health visits prepared to speak about them. The ultimate goal is encouraging deeper conversations, greater empathy and strong relationships between providers and patients in B.C.
The B.C. Patient Safety and Quality Council has some tips on how to think about starting conversations around "what matters to you." From a health care provider’s perspective, some examples include:
- “What are the things that are important to you at the moment?”
- “What are some of the things you would like to achieve as a result of our work together?”
- “What can I do to best support you in your care today?”
- “When you have a good day, what are the things that make it good?”
- “Is there anything else you want to tell me that I haven’t asked you about?”
- “What are your goals and wishes today and how can I help you achieve them?"
If you are a patient or caregiver, prepare for your health care visits by reflecting on what matters to you. Try putting distracting sounds and thoughts to the side for just a moment and focus on your breathing. Think about who you are and what you are facing right now, what is the most important thing that comes to mind that you wish your care team knew about you? If you are a family member of a patient, what comes to mind that you want the care team to know about you and your loved one who is being cared for? For some people, bringing written notes to a health care appointment can be helpful. And remember, you don’t necessarily need to wait to be asked. Take the initiative to tell your health care provider what matters to you.
Check out more tools and resources for how you can participate on the What Matters To You? Day website.