Written by Joshua Myers, Director, Patient Experience, Professional Practice

Sue was one of five winners of the I Made a Difference contest, winning a free pass to the upcoming Quality Forum.

Sue Mills, a Volunteer Coordinator at Chilliwack General Hospital, was selected as one of five winners in the ‘I Made a Difference’ contest, which recognizes our staff’s everyday contributions to patient safety, quality and experience.

Each day, Chilliwack General Hospital volunteers spend time with patients and families, offering wayfinding advice, a helpful hand or smiles of encouragement. Volunteers track and report these interactions as a way to measure the impact of their services. Over a four month period, volunteers from across all Chilliwack General Hospital departments provided assistance to 30,741 people.

"Volunteers often help health care providers by being available to answer non-clinical related questions from patients, families and visitors,” shares Sue. “This allows more time for health care providers to focus on direct patient care.”

Volunteers also help operate valuable programs, such as the Pet Therapy program, whereby trained pets and their owners visit animal-loving patients and residents as a way to brighten their day. 

“I am very proud of the volunteers at Chilliwack General Hospital," says Sue. “Volunteers truly make a difference in our hospital and community.”

Congratulations Sue and keep up the great work.

Learn more about volunteer opportunities at Fraser Health.

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