As a health care organization, not only is it important to focus on the family and patient experience of receiving care, but it is also important to focus on the experience of those supporting and providing care.
The People and Organization Development team has a new name: Employee Experience.
As a health care organization, not only is it important to focus on the family and patient experience of receiving care, but it is also important to focus on the experience of those supporting and providing care. Through numerous focus groups, surveys and discussions with staff from across Fraser Health we believe the name Employee Experience embodies this focus.
In addition to our name, we have revised our purpose, goals and structure. The purpose of the Employee Experience team is: To Improve our People’s Experience of Supporting and Providing Care. We will do so by focusing on four main goals: Healthy People, Great Workplaces, Better Information and Resource Management.
Our new leadership structure includes six key areas of focus:
- Workplace Health: Dave Keen will lead this team to provide proactive prevention and enhanced intervention services to support our people in staying healthy and connected to work.
- People Strategies: Monica Nicol will lead this team to proactively identify opportunities at the unit level to improve areas such as overtime and workload hours through effective and efficient staffing strategies. Her team will also ensure integrated people strategies are in place for our large organizational wide initiatives as well as site/facility wide changes by creating strong connections between clinical operations and Employee Experience.
- People Informatics and Systems: Gary Poon will lead this team to improve business and talent insights, decision making and forecasting through integrated HR informatics, systems and reporting.
- HR Consulting Services and Workforce Optimization/Staffing Services: Jane Mason will lead this now-amalgamated team created to leverage synergies in our people management practices. This will provide consistent messaging, education and support to our leaders with regards to effective people leadership and staffing. The team will support all dispute resolution forums such as Human Rights, Grievances, and Respectful Workplace as well as the day-to-day staffing of programs and services.
- Leadership and Organization Development: Susan Good will lead this team to focus on engaging people, transforming culture, developing leaders and leadership continuity. This will include strengthening our people and culture initiatives through our newly formed Advisory Council, supporting broad engagement for innovation in change priorities, developing leadership through our formal leadership pathways and developing our top leadership talent and succession planning pathways.
- People Services: Glenn Marcus will lead this team to focus on total rewards by bundling compensation, benefits and management services. To improve the candidate and new hire experience by bundling all talent acquisition and onboarding functions together.
These changes reflect Employee Experience’s strategy to structure and invest our resources in proactive strategies, and bring us into closer alignment with Fraser Health’s priority of supporting employees to be engaged and motivated and creating a workplace that allows employees to perform at their best.
I strongly believe that if we take good care of our people – those who support and those who provide health care – they will take good care of our patients, residents and clients. Thank you for your support as we move forward.