2017's Engagement Summit was an extraordinary day filled with wisdom, inspiration and innovation.
On February 9, Leadership and Organization Development hosted the 3rd Engagement Summit: Moving from Me to We. Participants left with a call to action aligned to the four Fraser Health priorities.
The opening panel included CEO Michael Marchbank, engagement radical Sepia Sharma, patient advisor Wendy Scott, B.C. Lions coach Mark Washington, and 12-year-old Hannah O’Donnell (leader for Change Day at Woodland Park Elementary and Fraser Health). Michael Marchbank shared his vision that true innovation comes from the frontline. His advice is to be thoughtful and not afraid of failure. He urged us to fail early, acknowledge it, and move on, emphasizing how much we need employees committed to innovative solutions.
Guest speaker Dr. Arvind Singhal introduced ‘positive deviance’ by inviting participants to adopt a ‘beginners mind’, one that is open to possibility. He shared moving stories that illustrated how no or low-cost solutions to complex problems are often hidden in plain sight, but our mindset blinds us to them. We must ‘flip’ our mentality from ‘how do we correct this negative outcome’ to ‘where are there positive outcomes, and what are people doing to create them?’ Many participants left committed to being the ‘positive deviant’ in their workplace.
Dr. Hwang, National Surgical Quality Improvement Program (NSQIP) surgeon champion, took the stage to share a proud moment. His team tracks indicators, like hospital-acquired infections, and despite implementing many best practices, nothing has improved their scores. Last year they engaged organization development consultant Melissa Crump to bring positive deviance to Royal Columbian Hospital. Dr. Hwang was pleased to report that the current data is the highest in a decade: improvement on 85 out of 101 indicators, which he credits to the difference made by positive deviance.
Executive Director Scott Brolin spoke to the interconnection of our four priorities: quality, staff and physicians, building capacity and fiscal responsibility. He articulated how getting to know each other and our patients translates to better quality of care.
Participants then brainstormed calls to action – their personal commitments for development and innovation. After the meeting, 82 per cent said that they were ‘very’ or ‘extremely’ likely to implement these in their workplace!
Keynote speaker Galen Emanuele introduced us to “yes and”. He shared how the tenets of improv relate
to interpersonal relationships – listen and be present; say yes; embrace change and failure; be positive; and to let go of our hold on ideas so that we can create what is possible in collaboration. He emphasized the impact that we have every time we speak, and how to communicate in a way that strengthens relationships and encourages innovation. An attendee said “I found [Galen] engaging and entertaining, yet very informative. I have already started to use some of the suggestions in my conversations with my staff and colleagues.”
Participants left feeling inspired and engaged – one summed up the day as “Finding ways to engage more deeply with colleagues and clients in order to make positive change happen at Fraser Health in line with our four priorities.