Written by Michelle Gramozis, Leader, Integrated Plan of Care

Staff are celebrating improving the quality and efficiency of their care by successfully using a new, integrated electronic patient documentation system.

In November 2016, Abbotsford Regional Hospital implemented an application called the Meditech Patient Care System (PCS), allowing nurses, allied health, and support personnel to document electronically.

This system allows all health care providers to be able to view accurate, up-to-date, and complete information about patients at the point of care and enables quick access to patient records for more coordinated, efficient care. This PCS application was designed by clinicians for clinicians in consultation with numerous regional stakeholder groups such as clinical and practice experts, and health record and health informatics specialists.

Satisfaction and system quality surveys were conducted with staff, physicians and patients six weeks and six months post implementation, and the results reflect Abbotsford’s clinician and patient communities' amazing experience with PCS.

Here are some of the highlights from the six month surveys:

  • 80 per cent of staff agree PCS has improved and increased the quality of patient care they can provide
  • 82 per cent of staff agree that PCS improves and increases their productivity
  • 74 per cent of staff agree that Meditech PCS improves sharing of patient information amongst providers
  • 74 per cent of physicians agree that the availability of PCS information in EMR allows them to make patient care decisions more quickly
  • 87 per cent of patients agree that staff are always or usually up-to-date on their care

In particular, hospital clinicians say that some of the biggest benefits they are experiencing include:

  • the ability to quickly view their patient’s health information (e.g., vital signs, mobility status), saving them precious time looking or waiting for a paper chart and allowing them to spend more time with patients
  • the reduction of duplication in documentation – ‘one and done’ – instead of writing the same information in multiple locations
  • the ability to easily trend data over a period of time (e.g., temperature, pain scores, Braden Scale scores) and compare data trends (e.g., bedside blood glucose results, insulin dosage administered and nutritional intake)

Currently, PCS is used by over 1,400 staff, physicians and students for adult inpatients.

The Integrated Plan of Care team is working in collaboration with Abbotsford staff to continuously improve the system. Work is also underway to bring Maternity, Pediatrics, Neonatal Intensive Care and Emergency outpatients online at the hospital in Spring 2018.


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