Written by Paul Hopkin, Leader, Program Planning & Improvement, Clinical Quality & Patient Safety

The Clinical Quality and Patient Safety (CQPS) portfolio is opening its Introduction to Lean Six Sigma course to full-time Fraser Health employees.

Additional cohorts have been tentatively scheduled for mid-September 2017. An online application process is currently being developed and will be available in a few weeks.

Lean Six Sigma is a fact-based philosophy of process improvement. This methodology focuses on a collaborative team effort to improve quality of services within an organization.

What you will learn

The course is designed to:

  • Provide learners with an opportunity to apply Lean Six Sigma theoretical concepts to practical situations that they are likely to face during their everyday work.
  • Learn about the Define, Measure, Analyze, Improve and Control (DMAIC) structured framework for evaluating and improving existing processes.
  • Apply quantitative and qualitative analyses tools to a health care project scenario in order to strengthen problem solving skills.

Course format

The course will involve a combination of:

  • Classroom instruction and discussion.
  • Individual self-paced study.
  • Practical application of learned techniques through directed assignments and quizzes.

The course will be administered:

  • Over a consecutive 8-week period.
  • Using a cross-functional cohort model (6-8 learners).
  • Using industry-standard text and reference books in addition to customized PowerPoint slides that enhance the materials in the text.


The course will be taught by a certified Lean Six Sigma Master Black Belt or designate.


The course is based on the adult learning model with flexible deadlines for submission of quizzes and assignments for marking.

  • In-class sessions will be held during normal working hours and typically run for 1.5 hours per weekly session at Central City.
  • Learners will be expected to complete required reading, quizzes and assignments outside of in-class hours. Depending upon learning style this can range from 5-10 hours per week.


There is no direct monetary cost to the learner for the course. All course materials will be provided. Course Completion A completion certificate will be granted to learners who achieve an 80 per cent or better aggregate score on their quizzes and a graded “pass” on all required assignments.


Criteria admission to the course is open to full-time Fraser Health employees. Priority will be given to candidates meeting the following criteria:

  • Current or upcoming involvement in process or quality improvement initiatives.
  • Written sponsorship from supervisor/manager.
  • Proficiency in Microsoft Excel and Visio.
  • Previous exposure to process improvement training.
  • An enquiring and open mind.

Successful applicants will be informed in writing and either assigned to an upcoming cohort or to the waiting list.

Feel free to contact the following people for further information:

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