Written by Sana Fakih, Leader, Diversity Services, Diversity Services

Fraser Health Diversity Services has released a new online module Communicating with Diverse Populations.

Diversity Competence Online Module 3 will provide you with an introduction to the basics of diversity- competent communication in the health care setting.

This education will cover:

  • Why cross-cultural communication is important for health outcomes and quality of care
  • The barriers to cross-cultural communication, such as power dynamics, cultural differences and health literacy
  • Basic frameworks for how to overcome barriers in cross-cultural communication
  • More advanced approaches that are effective and appropriate for understanding the patient’s/client’s/resident’s beliefs about illness and health

These can inform the development of a suitable care plan. Sign up here on CCRS.


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