Hear some great ideas for how we are planning to jumpstart meaningful conversations between patients, caregivers and families and their health care providers.
As momentum builds to "What Matters to You?" Day on June 6, we have been hearing about some great ideas from across Fraser Health for how you are planning to jumpstart meaningful conversations between patients, caregivers and families and their health care providers:
- Staff wearing “What Matters to You?” pins to start a conversation
- Distributing “What Matters to You?” Day bookmarks, lanyards and stickers
- “What Matters to You?” Bingo, prize wheel and ball pass games
- A visual display of patient responses, or a “What Matters to You?” box to share thoughts more privately
- Roving carts, cafeteria booths, question and answer sessions
Surrey Memorial Hospital has been granting patient wishes for “What Matters to You?” Day, and the first wish they granted illustrates how a small gesture can have a profound impact. A 91-year-old woman who speaks minimal English expressed to her nurse that she had one craving: fish and chips. The “What Matters to You” team walked into her room with a brown takeout bag, with an interpreter to help communicate the reason for their visit. You can see the joy on the patient’s face in the photo above, and another patient told the team: “You guys are incredible. That was the most touching thing I’ve heard and you’ve made me cry.”
What will you do for “What Matters to You” Day? What conversations have you had already? Let us know in the comments below or share your story at the "What Matters To You?" website.