CellPhone on Laptop-changes coming to the way to access phone interpreters
Written by Jessie Mather-Lingley, Language Services Coordinator, Provincial Language Service / PHSA

Beginning May 1, the phone menu options for interpreting services will change. If you need a phone interpreter you will need to refer to your access code.

Starting May 1, phone menu options for interpreting services will change. The phone menu for the Provincial Language Service (PLS) has been updated to expedite immediate connection to phone interpreting services. The new phone menu will include the following options:

During office hours (Monday to Friday 8:00 a.m.  to 4:00 p.m.)

  • Press 1 to be connected to a phone interpreter *New*
  • Press 2 for all other interpreting service inquiries
  • Press 3 for Francophone services

Outside office hours

  • Press 1 to be connected to a phone interpreter *New*
  • Press 2 for all other interpreting service inquiries
  • Press 3 to leave a voicemail
  • Press 4 for Francophone services

New feature details

If you press 1 for a phone interpreter, you will then be provided 2 options:

  • Press 1 if you know your access code
  • Press 2 if you do not know your access code

This change allows for easier access to phone interpreters. Staff will connect to a phone interpreter by using their program or clinic’s unique access code. Every program, clinic or unit accessing interpreting services has an access code. Find your access code by:

  • Referring to your access card
  • Referring to the online booking system (if applicable) - New feature update on the homepage.
  • Asking a PLS customer service representative
  • Emailing pls@phsa.ca

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