Secure Messaging
Written by Gregor McWalter, Executive Director, Corporate IMIT Services

Remember, unless you have the approved Fraser Health technology and device, you shouldn’t be texting any patient information.

Text messaging is a great way to communicate about our work and collaborate on patient care. However, it has to be done on an encrypted device over a secure application.

Due to the risk of breaching patient confidentiality, professional regulatory colleges do not support unencrypted text messaging of patient identifying information as part of ethical practice.

This means that unless you are using a Fraser Health encrypted device and approved application, you should not be texting work or patient related information to anyone.

The good news is, Fraser Health has completed a secure messaging pilot with hospital and community staff using a third-party encryption service called AirWatch. The plan is to have it fully implemented across Fraser Health in the next 12 months.

In the meantime, you’ll need to rely on other forms of communication.

If you are asked to send text messages containing patient information to members of your health care team, including physicians, think twice. Unless you have the approved device and application, you are not allowed to send information via text.

It’s important to note that secure text messaging should only be used for communication purposes. It should never replace clinical documentation or be used to send or receive medical orders.

For more information, please read the following policies:

If you have any questions, please contact Aneet Sahota, Project Manager, or Terry Brock, Regional Practice Leader, Social Work.


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