Surrey Urgent Care Centre
Written by Laurie Leith, Vice President, Regional Hospitals and Communities

This Fall, patients living in North Surrey and Whalley will have new options for non-emergency health care services.

This Fall, patients living in North Surrey and Whalley will have new options for non-emergency health care services during the day, as well as after hours, in the evenings and on weekends.

A new urgent primary care centre is now under construction near Surrey Memorial Hospital to provide urgent, non-emergency care for patients, rather than the traditional doctor’s office or hospital emergency room. 

A core purpose of the centre is to provide family physicians and primary care providers to patients who need one. The clinic will work to attach patients, especially vulnerable patients who may have mental health and substance issues or who are newcomers to Canada, to care providers.

The clinic will offer team-based care where physicians, nurse practitioners, social workers and allied health professionals deliver wrap-around patient care. They will offer treatments for minor pains, sore throats, earaches, small cuts requiring stitches, fevers and infections.

Other services include: mental health and substance use counselling, prescription renewals (but not refills), home health visits for vulnerable patients, and referrals to specialized services. Patients with heart pain, head injury, or broken bones should continue to seek treatment at their local hospital emergency room, as the centre does not provide that care.

Watch this short video on the Surrey Urgent Primary Care Centre for an overview of this new service.

This initiative is part of a new Provincial Primary Care Strategy. Over the next few years, a network of these centres will be created across B.C. You can read more about this initiative in our news release.

Please familiarize yourself with the centre’s purpose, its location and which patients it is designed to serve so you can advise your patients accordingly.

The centre is currently under construction. When it opens in Fall 2018, it will be located near Surrey Memorial Hospital in North Surrey/Whalley at 9639 137A St. Surrey, B.C. It will be open seven days a week, evenings, weekends and holidays from 10 a.m. to 10 p.m. The phone number will be shared closer to opening.

Patients can self-refer. They can call for an appointment, drop in and wait to be seen, or Fraser Health care providers can refer patients without a family physician for follow up care after treatment in our facilities. If you have any questions about the new Surrey Urgent Primary Care Centre please contact Margaret Meloche, director of operations, Jim Pattison Outpatient and Surgery Centre and Surrey Community at Margaret.meloche@fraserhealth.ca or 604-217-2870.

After reading this article, take our one-minute poll: Do you understand what the new Surrey Urgent Primary Care Centre is, who it serves and how to direct North Surrey/Whalley patients to access it?


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