Printer
Written by Diana Dy, Project Manager, UXSM

Empty toner cartridges and frustrating printer issues will soon be a thing of the past. Find out about changes being made to help reduce the frequency and duration of printer outages across Fraser Health.

Empty toner cartridges and frustrating printer issues will soon be a thing of the past thanks to automated toner cartridge level and printer issue detection. Designed to reduce the frequency and duration of printer outages, this new functionality will be available for most printers across the Fraser Health by the end of this year. 

How will it work?

When the toner level on your printer is getting low, toner cartridges will automatically be ordered and delivered to your site. When printer issues are detected, a service technician will automatically be dispatched to resolve the issue. You can identify which printers will receive this service because they will have a green label.

Some printers such as label printers are not affected by this change, but will now receive regularly scheduled maintenance. These printers will have a yellow label.

Regardless of whether the printer has a green or yellow label, you can contact Service Desk (604-585-5544) at any time for printer-related issues.

When is this happening?

This service has already been implemented at Tri-Cities Mental Health, Newton Public Health and Burnaby Hospital.

Central City and the remaining acute, community and residential sites will have this service implemented between June and December of this year. We will be contacting representatives from each site to gather more information and coordinate these changes.

For more information contact FHAManagedPrintServices@fraserhealth.ca.


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