The URL of the Product Investigation Centre (PIC) is changing. Please update your links.
The URL of the Product Investigation Centre (PIC) is changing. Please visit the Supply Chain Customer Portal for key information including the new URL and the change time-frame.
PIC is the database utilized for tracking product concerns and product recalls. The Product Concern module should be used when a product or device used by staff or patients is not performing as expected for its intended purpose. The Product Recall module is used to track product advisories, safety alerts, changes in manufacturer’s instructions for use, removal of products, field safety notices and technical bulletins.
Once the URL has changed, please ensure the URL is updated, especially if you have added the URL of the PIC to your browser favourites or have linked directly to the PIC in a document or online resource.
If you have any questions or encounter any access issues after the URL change on October 30 at 4 p.m., please contact PHSA Supply Chain Customer Service at email@example.com.