group of people with smartphones
Written by Cory Bodger, Portfolio Manager, Wireless Services

As of September 17, corporate BlackBerry users will receive limited support through the Service Desk.

If you experience a problem with your corporate BlackBerry and contact the Service Desk for help, we may not be able to assist you or it may take longer than usual to resolve your issue.

Please transition to an iPhone 7 or use your personal mobile device under the Bring Your Own Device (BYOD) program as soon as possible.

If you are already in the process of upgrading your phone through the Managed Mobility Services project team, no further action is required.

Transitioning to another device?

There will be a freeze on all mobile device orders using the service catalogue from September 10-16. If you have an urgent request during the freeze period, please email with your name and your manager’s name and our project team will contact you.

After September 17, you can transition to a new iPhone 7 (your phone number will remain the same) or use your personal mobile device under the BYOD program by following these steps:

  • To transition to a new iPhone 7, visit the Service Catalogue and complete the request form. Go to: I want to communicate > Smartphones > Corporate Smartphones.
  • To transition to BYOD, visit the Service Catalogue and complete the request form. Go to: I want to communicate > Smartphones > BYOD (Bring Your Own Device). If you are a nurse with a union-provided phone, you won't be able to take part in the BYOD program at this time.
  • If you no longer need a mobile device for work, please let us know at We’ll ensure the service is cancelled. 

What should I do with my old BlackBerry?

Please send any old / unused BlackBerrys via interoffice mail to Wireless Services, Central City Tower, 100 - 13450 –102nd Avenue, Surrey, to be decommissioned.

Remaining BlackBerry users will receive an email closer to September 17 to transition to one of the alternatives listed above. Please note, this information applies to BlackBerry users only and does not impact existing Android or iPhone users.

If you have any questions, please email

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