“In registration, how I interact with patients matters, even my body language. People are hurt; whether you’re a nurse or not, anybody in the hospital can make them feel better.”
Meet Tiffany Poelvoorde, ER and Hospital Registration Clerk, Ridge Meadows Hospital.
“When you work in Emergency, you see everything. Once, a man with chest pains dropped in front of me. I pushed an alarm: nurses and doctors came running. He lived, but I don’t always know what happens.
In registration, how I interact with patients matters, even my body language. People are hurt; whether you’re a nurse or not, anybody in the hospital can make them feel better. I’ve learned many people don’t understand what Emergency is. They think if a walk-in’s closed, they should come here for refills, coughs and colds!
I’m yelled at a lot about wait times. One man threw his cellphone at me; I’ve been called every name in the book. I try to keep smiling. Some things take a toll. My mom passed away from lung cancer. Some patients remind me of her: a lady with lung cancer came with her daughter – that hit me hard.
I’m outdoorsy. My husband and I boat on Alouette Lake, hike with our Italian Mastiff, Kane. I played soccer 15 years – my dad was a Whitecap 50 years ago. I’m from a blended family of six kids; on my mom’s side I’m youngest, on my dad’s, second oldest – we call it a family forest, not a family tree!”
-- Tiffany Poelvoorde, ER and Hospital Registration Clerk, Ridge Meadows Hospital
Each week throughout 2018 we’ll share a new Humans of Fraser Health story with you. Follow along as we profile some of the amazing people working in our health authority who bring their authentic selves to work every day.
Read their stories in The Beat, browse a gallery of exceptional Fraser Health humans and comment on and share our stories on our Fraser Health social media channels on Twitter, Facebook and Instagram with the hashtag #HumansofFraserHealth.
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Nominate an exceptional human for our series at email@example.com.