patient and family member with nurse
Written by Laura Klein, Professional Practice Consultant, Clinical Policy Office and Patient Engagement

Collaboration is a key principle of patient and family-centered care. Find out what resources are available to help you engage patients and families in your work.

A patient and family-centered care approach leads to better health outcomes, improved patient and family experience, and improved staff satisfaction. Key principles of this approach include respect and dignity, information sharing, and participation. These can all be applied at point-of-care by carefully listening to patients and families, understanding what they value, and ensuring they are informed and considered part of the health care team. For a comprehensive description of patient and family-centered care, watch the World Health Organization’s video: What is People-Centered Care? 

Collaboration is also a key principle in applying a patient and family-centered care approach. Collaboration means engaging with patients and families through the development of meaningful partnerships. Patient engagement is a way to share information, strengthen decisions, develop innovative solutions, and ensure services are relevant. Fraser Health staff can engage patients and families in a variety of ways and at all levels of health care. Common engagement opportunities include quality improvement projects, document reviews (including patient education), program development, employment interviews, and redevelopment projects.

Patient engagement ensures we are doing things with patients and families and not to or for them. Patient engagement values the unique set of knowledge and skills of health care providers while also appreciating that patients are experts in their own lives and experiences.

The Patient Engagement team is here to help

We want to support you with your patient engagement activities. Email if you would like to arrange a consultation. You can also check out the patient engagement toolkit available on FH Pulse.

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